Our honest answers to your most common questions
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I bought a pattern but don't know how to download it?
🧵 Once you've completed your purchase, we'll send you an email with a link to download your digital product. Just click the link to go to the download page. You might need to log into your account first. Then, simply click the download button and save the file to your device. If you don’t see the email, check your spam or junk folder, or log into your account on our website to find your download. If you need any help, feel free to reach out to us via the contact form down below or write to renate@goodstringshop.com.
I found a pattern/kit/finished sign in your shop...can I get a pattern/kit/finished sign in the same design?
🧵 In most cases - YES. We come up with a design and turn it into a pattern, DIY kit and digital pattern and there are only a few exceptions for larger signs where kits and patterns are not avaliable. It can also happen that I have forgotten to add something to our shop so please don't hesitate and reach out to me via contact form down below or write to renate@goodstringshop.com.
What is the difference between Full kit, Basic kit and Pre-nailed kit?
🧵 Full kit has hammer and pliers included in the kit box. Get it if you don't have small hammer and pliers at home or you are getting this kit as a gift and don't know if the person who will get the gift has the tools.
🧵Basic kit does not have tools included. It is an awesome option for you if you have the small tools at home.
🧵Pre-nailed kit. It is for someone who does not want to hammer and only do the string part of string art. So no tools are included but all of the nails are neatly hammered in the wood base for you to enjoy the stringing action.
Custom and personalized orders?
🧵 Yes, we do take them. Please reach out to me via contact form down below or drop us a line to renate@goodstringsshop.com.
Custom orders have a bit higher rate than the prices you see at our shop (but nothing extreme) due to the fact that the pattern needs to be custom created and there is a discussion with the client about the colors, sizes and other meaningful details.
Wholesale availability or bulk orders?
🧵 Yes, we offer wholesale and bulk orders. Please reach out via contact form down below or write to renate@goodstringshop.com.
I want my pattern/kit/sign in a different size! Is it possible?
🧵 For most of the designs, sizes can be adjusted. Almost everything can be made bigger, but not everything can be made smaller. This is applicable for our signs, DIY decors, and patterns.
Gift wrapping - do you offer it?
🧵 We don't offer gift wrapping but we do take care of how we package our products we send to clients so I would say that no gift wrap is needed :)